FAQ

CONTACT

 

We'd love to hear from you

 

E-MAIL

goldentouchrelief@mail.com



PHONE

Tel: 574-271-1364

TALK TO US

 

  • Facebook Social Icon

1

​How do I

place an order?

Placing an order is easy and safe! Simply click the "Purchase" tab in your navigation and click the product. Follow the steps!

2

Payment

& Shipping

All shipping of product has a $3.50 flat rate with shipping complete within 5-7 days.

3

Secure Ordering

& Payment Options

We use PayPal's secure transaction process for all payments. Visit the official PayPal site here.

4

Returns

& Refunds

We realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  • non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our email within 14 days from the order placing date. Otherwise the product will be considered received;

  • major defects: although all the products are thoroughly tested before release, unexpected errors may occur. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;

  • Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose at our website.

Contact Us


Phone: 574-271-1364 
goldentouchrelief@mail.com

Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at goldentouchrelief@mail.com within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.

CONTACT US T: 574-271-1364            goldentouchrelief@mail.com

© 2017 Golden Touch by John Beard.  Proudly created by Logical Layout